Our returns policy is very simple – we will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our office. To send the item back please fill in the return form you received with your order and send it back to the relevant address. Instructions on how to send it are on the return form.
- All products must be returned within 14 days after receiving them.
- All products must be unworn and unwashed.
- All products must have all original Rivero tags still attached.
- Shipping back to our office is at the customers’ own cost.
Any products purchased in our regular store can be returned and will be fully refunded.
Any products purchased in the Sale can’t be refunded. You can change it for another size or get store credit.
*Also when you pay with Klarna, you can't get refunds for SALE items.
As soon as we have received your return, it will take approximately 7 to 10 business to process your refund.